Shipping and Returns Policy
Welcome to our online beauty boutique, where beauty meets convenience! We are delighted to offer you a carefully curated selection of premium skincare, makeup, and wellness products, all available at your fingertips. Whether you’re looking to refresh your daily routine or discover the latest beauty trends, our collection is designed to inspire and empower you to feel your best every day. Shop with confidence knowing we prioritise quality, authenticity, and your satisfaction. Enjoy the ease of browsing from home, with expert tips and personalised recommendations just a click away. Thank you for choosing us as your trusted beauty destination – happy shopping and radiant days ahead!
We offer fast and reliable shipping to ensure your beauty favourites arrive promptly and in perfect condition. Whether you’re refreshing your skincare routine or trying something new, we make it easy to get what you love delivered right to your doorstep. Enjoy seamless shopping with us!
We apply a flat shipping fee of $10.00 per order for postage in Queensland, with slight variations Australia-wide for other States. All items are posted via Australia Post Express Post.
Delivery of items is subject to availability.
Your satisfaction is our priority. If you’re not completely happy with how our product arrives (unopened, unused purchase), our easy returns process makes it simple to send items back within a specific time frame. We’re here to ensure you love every product you choose with confidence and peace of mind.
If you’re not 100% satisfied with the items you purchased, we offer a store credit or exchange. Please contact us via the contact page for a returns form. Or direct email hello@thefacialhub.com.au
PLEASE NOTE: no exchanges or returns are offered for sale items, sale items are final sale.
We reserve the right to decline any returned items that do not meet our returns policy. Items that are refused will be sent back to you, and any additional postage costs will be your responsibility. We cannot accept liability for returns sent via non-traceable postage methods that are lost in transit. Please note that without receiving the returned items, we are unable to process exchanges or refunds. For your protection, we highly recommend using a traceable shipping method when returning items.